Frequently asked questions

An all-in-one product analytics platform: product and web analytics, session replay, heatmaps, feature flags, A/B tests, surveys, error tracking, dashboards, alerts and data pipelines, behind one snippet.

No. There are no AI features and your events are never sent to an AI model. Insights are computed with plain, predictable queries.

A JavaScript SDK for the browser, a Node.js SDK for servers and an iOS SDK in Swift. Anything else can send events over the documented HTTP API.

Yes. The SQL editor runs read-only queries on your project's events, persons and sessions, and any result can be charted and added to a dashboard.

Yes. The PostHog import brings your historical events and persons in, and the SDK calls look familiar, so switching is mostly a find and replace.

In Tracklyne's managed cloud. We do not resell data or pass it to third-party analytics or AI services. Data is forwarded elsewhere only if you set up a destination.

No. Tracklyne is a hosted service: create an account, paste the snippet, and we take care of servers, storage, updates and backups.

Not necessarily. The SDK can run in memory-only mode with no cookie or local storage. If you persist an anonymous id, ask for consent where the law requires it.

Every input is masked by default, you can mask or block any element with a CSS class, and replays are kept only for your plan's retention window.

You do. Tracklyne acts as your data processor. You can export everything, delete a person on request and close your workspace at any time.

In cash or by bank transfer. Contact us and we activate your plan within the day. There is no card checkout and no auto-renewal.

We pause ingestion for that stream until the next month or an upgrade. We never bill overages.

Yes. Invite members to the workspace as owner, editor or viewer. Pro includes 10 seats, Scale 50.